Privacy Policy
Last Updated: October 29, 2026
Frank's Tax Service ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.frankstaxservice.com/ or engage with our tax and financial services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
2. How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain our tax preparation and financial services.
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Process transactions, schedule appointments, and send appointment reminders.
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Communicate with you regarding your tax status or questions.
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Send you technical notices, updates, security alerts, and administrative messages.
3. SMS / Text Messaging Terms of Service (A2P 10DLC)
- Program Description: When you explicitly opt in, Frank's Tax Service sends SMS messages for customer care and account notifications, including appointment reminders, tax return status updates, and responses to client inquiries.
- Opt-In Call to Action: You may opt in via our In-Office Paper Intake Form, verbally by phone/in-office with our staff.. Consent to receive SMS is optional and is never a condition of purchasing any service.
- Message Frequency: Message frequency is approximately 2 to 4 messages per month depending on your appointment and tax filing activity.
- Fees & Charges: Message and data rates may apply.
- Opt-Out Instructions: You can cancel SMS notifications at any time by replying STOP to any message from (336) 238-1040. After you send STOP, we will send one final message confirming you have been unsubscribed, after which you will receive no further texts unless you opt in again.
- Help & Customer Care: For assistance, reply HELP to any message, call us at (336) 238-1040, or visit us at 16 W 5th Ave, Lexington, NC 27292.
- Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
- Privacy & No Third-Party Sharing: Your mobile phone number and SMS opt-in consent data will never be shared with third parties or affiliates for marketing or promotional purposes. View our full Privacy Policy at https://frankstaxservice.com/privacy-policy.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
Strict No-Sharing Policy for Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only in the following limited circumstances:
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With Service Providers: We may share non-mobile data with trusted third-party service providers to help us operate our business (e.g., payment processors, secure document portals), provided they agree to keep this information confidential.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., the IRS or a court order).
5. Data Security
We implement rigorous security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in compliance with industry standards for financial data protection.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us.
Terms of Service
This website is made available as a service to our clients and others for informational purposes only. These materials and information should not be considered a substitute for accounting, tax, or financial advice. While it is hoped the materials provided here are helpful as background material, it is not warranted either expressly or implied as accurate or complete. Accordingly, you shouldn't take any action based upon the information provided here until you have received proper counsel.
In addition, you understand that any links to any other website or services don't constitute an endorsement of or warranty of any service, product, or information provided on their site(s). These links are provided for convenience only.
While we intend to make transmissions to and from this website secure, it is understood that we can make no warranty of security and that unforeseen security breaches by "hackers" are a possibility, however slight.
Reproduction of part or all of the contents on this site in any form is prohibited other than for individual use only, and you may not share it with any third party. All content on this site is copyright protected and/or trademarked as appropriate and may not be copied, duplicated, or altered in any way.
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