Privacy Policy

Privacy Policy

Last Updated: January 12, 2026

Frank's Tax Service ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.frankstaxservice.com/ or engage with our tax and financial services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Tax-related documentation or financial information provided securely for service fulfillment.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our tax preparation and financial services.

  • Process transactions, schedule appointments, and send appointment reminders.

  • Communicate with you regarding your tax status or questions.

  • Send you technical notices, updates, security alerts, and administrative messages.

3. SMS/Text Messaging

By providing your phone number, you agree to receive text messages from Frank's Tax Service regarding your appointments, tax return status, or service updates. Message and data rates may apply. Message frequency varies.

  • Opt-In: You may opt-in to receive SMS communications by entering your phone number on our contact forms and checking the consent box, or by verbally consenting during a consultation with our team.

  • Opt-Out: You can unsubscribe from SMS communications at any time by replying STOP to any message you receive.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

Strict No-Sharing Policy for Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only in the following limited circumstances:

  • With Service Providers: We may share non-mobile data with trusted third-party service providers to help us operate our business (e.g., payment processors, secure document portals), provided they agree to keep this information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., the IRS or a court order).

5. Data Security

We implement rigorous security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in compliance with industry standards for financial data protection.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us.